You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Should any product purchased from arthritissolutions.com.au be found to be faulty, damaged in transit, or differing from the description given at the arthritissolutions.com.au website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer.
All returns must be notified to arthritissolutions.com.au within 5 days of the product delivery.
In the event of a customer purchasing an item from arthritissolutions.com.au mistakenly and through no fault of arthritissolutions.com.au, we will be pleased to replace or refund the item provided that the original item is returned to arthritissolutions.com.au unused and in saleable condition within 14 calendar days of the product delivery. If the product is not returned within the 14 days period or is not in unused and in saleable condition the arthritissolutions.com.au website reserves the right to charge the customer an appropriate fee, which may be all or part of original product price paid. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, arthritissolutions.com.au reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward dispatch. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at admin@arthritissolutions.com.au or telephone us in Australia: 0400 885 941 International: +61 400 885 941.
